Terms & Conditions

TERMS AND CONDITIONS

The following Terms and Conditions apply to your stay at DBJ Holiday Units.

GENERAL:

Terms & Conditions below are for bookings made directly via the unit’s website and payments via payment gateway system. These terms and conditions may be updated from time to time and are subject to change at our complete discretion without further notice to you.

BOOKINGS:

Bookings can be made directly via phone 0428 441 406, via our online booking platforms or email us at stay@dbjunits.com.au. Reservations are subject to availability and actual pricing at the time of booking. All quotes are valid for 24hrs only. Any verbal quote given is an estimate only of price, which will be subject to written advice on confirmation of reservation. All accommodation bookings must be guaranteed at the time of reservation by provision / deposit of valid credit card details. This credit card must be valid for the entire stay. Please present the credit card used to make the reservation upon check-in at the unit. If you are booking on behalf of someone else, you must contact us directly to arrange for third party billing. By providing valid credit card details you warrant that you have the authority to use the credit card, and you authorise DBJ Holiday Units to charge the cost of your booking to the credit card in the case of cancellation or no show penalties as detailed below. All reservations will be confirmed by email. If email is not available, the cancellation policy will be explained over the phone.

FEES:

All credit/debit card payments made to DBJ Holiday Units will incur a non-refundable 2% credit card service fee.

PRE-AUTHORISATION AT CHECK-IN:

We require full payment of accommodation at check-in. DBJ Holiday Units reserve the right to pre-authorise all credit cards upon check-in.

PAY ON ARRIVAL POLICY:

A valid credit card is required at time of booking however the full payment is not required until check-in. Changes and cancellations are permitted up until 2pm AEST within 24 hours prior to arrival. Changes or cancellations within this time will be charged in full. No shows will also be charged in full. Cash payments are welcomed with a signed and pre-authorised credit card.

GUARANTEE POLICY:

A valid Credit Card is required at time of booking and a valid Credit Card must be presented at time of check-in, regardless of payment method.

CASH PAYMENTS:

If paying by cash, accommodation must be paid in full on arrival. Cheques and foreign currency are not accepted.

 

 

CHECK-IN AND CHECK-OUT:

Standard check- in time is 2.00pm. The name of the booking (or nominee) must be the person checking in. Standard check- out time is 10.00am. Late checkouts are available upon request. Please contact reception to check availability. A late check-out fee may apply if the property is not vacated prior to the set check-out time of the property.

LATE ARRIVALS:

Guests arriving outside reception hours (after 5pm)

Please contact reception to organise a late check in.

FEES AND CHARGES:

All unit rates are for 1-2 Person, a $20 charge per night will be applied to any extra guest. If in the course of a guests stay, and contributable to any guests or visitors of that room, any unforeseen expenses that become apparent, the signing guests credit card will be charged an amount, appropriate to the expense, at a rate determined by DBJ Holiday Units.

CHILD POLICY:

Children of all ages are welcomed. As the parents, guardians, or chaperones of children you are personally and legally responsible for and must supervise them at all times. For safety reasons please do not leave children unattended.

UNACCOMPANIED MINORS:

All guests under the age of 18 must be accompanied by a parent /guardian. The property has the right to refuse any booking, when the legal guardian over 18 cannot provide current photo ID, when requested on check-in.

ADDITIONAL BEDDING:

A limited number of spare single mattresses and portable cots are available upon request. Availability is on a first-come, first served basis.

ROOM KEYS:

Room keys are issued to the registered guest(s). No room key will be issued to children under 18 at any time.

CANCELLATION POLICY:

Guests can cancel their booking 24 hours prior to 2pm of the day of arrival with no penalty. Cancellation after this time will incur a cancellation fee tariff equivalent to the first night stay of the accommodation.

 

NO SHOWS / FAILURE TO CANCEL:

Each rate booked at DBJ Holiday Units is subject to a Cancellation Policy. Failure to check-in on the reserved arrival date will incur a penalty charge as detailed in the Cancellation Policy of the particular type of rate booked. We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error. We reserve the right to cancel or amend bookings if they do not adhere to our terms & conditions. If a guest chooses to shorten their stay or check out early no refunds will be issued for the remainder of the booking.

REFUNDS:

NO shows – will be subject to a 100% cancellation fee (1 NIGHTS’ ACCOMMODATION)

NO refunds for early departures

NO refunds given after check-in.

FEES CHARGEABLE TO GUESTS ACCOUNT INCLUDE, AND ARE NOT LIMITED TO:

Smoking in rooms – $200.00 cleaning fee will be charged. Room degradation (such as vomit, bodily wastes) a $500 cleaning fee will be charged, plus any professional floor cleaning charges at cost, plus a daily unit tariff equal to the daily tariff that we would charge if the unit was available to be let or any other rate that may be agreed to by the management, in accordance with business demand on the day, until the said unit has been returned to its saleable condition. Cost of repair or replacement for general damage or theft of unit property and any problem sufficient to result in a room being withdrawn from its availability to be let. In extreme cases, criminal charges will be pursued.

DAMAGE TO MATTRESS AND BEDDING:

Damage to mattress and linen, including towels, mattress protectors, sheets, bedspreads, blankets, coverlets resulting from the use of body oils, make-up, shoe-polish, etc, will result in a charge for the special cleaning, repair, or replacement of the damaged article.

PARKING AT OWN RISK:

Parking for registered guests is free. All vehicles are parked at the risk of the owner. DBJ Holiday Units shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the unit property. If a vehicle is left on the unit parking lot after the guest has departed without the written consent of the unit, the unit reserves the right to have the vehicle towed at the owner’s expense. No vehicle repairs on unit premises.

PETS:

With the exception of Sight and Hearing assistance dogs, ALL pets are strictly forbidden inside guest rooms. Any guests breaching this rule will face immediate eviction without refund and a $200 cleaning fee for carpet and any soft furnishing effected.

SMOKING:

All units are non-smoking. For safety and to assure that our facility is not exposed to items or actions that create an odour which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet ,walls, curtains  and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, cigars, candle burning in our facility.

 

 

LOST AND FOUND POLICY:

DBJ Holiday Units assumes no liability for lost, misplaced, stolen or damaged valuables or belongings. If you discover that you have left something behind of value to you, please call us immediately on 0428 441 406 and we will try to assist you in locating your lost item.

FOUND ITEMS:

DBJ Holiday Units is not responsible for any item left behind by a guest. However, any item with the exception of perishable items, left behind by our guests and found after departure by housekeeping will be collected, logged in, and kept in a secure location for collection by the owner. Reasonable effort will be made to notify the guest that an item has been found. Perishable items, underwear and miscellaneous toiletries will be discarded.

RIGHT TO REFUSE SERVICE:

DBJ Holiday Units is privately owned and operated. We reserve the right to refuse service to anyone for any reason(s) that does not violate federal or state laws. DBJ Holiday Units has a zero tolerance policy in which we will refuse to admit or refuse service or accommodation in our unit or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the owners for the operation and management of the unit. DBJ Holiday Units will refuse service or evict a guest for refusal or failure to pay for accommodation, is under the influence of alcohol, drugs or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests., is unable to properly supervise their children at all times, seeks to use the unit for unlawful purposes, seeks to bring into the unit an unlawfully possessed firearm, fire-works or something, including an explosive, hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons, destroys, damages, defaces, or threatens harm to unit property or guests, causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by DBJ Holiday Units for the operation and management of our unit.

PRICING ERRORS:

DBJ Holiday Units reserve the right to cancel contracts based upon incorrect information being displayed in relation to price inclusions or service at any point in time.

ILLNESS AND EPIDEMICS:

DBJ Holiday Units reserves the right to refuse accommodation to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify reception staff. In case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics we are entitled to employ precautionary measures within our judgement or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate under the circumstances.

LEGAL STATEMENT:

DBJ Holiday Units has a strict policy for handling guest information. The information you provide to DBJ Holiday Units, is confidential and protected to the fullest extent possible. DBJ Holiday Units, will not disclose or distribute guest information to third parties without prior written consent by the guest or in the situation where we are required to by law.

How-ever by signing the guest registration form you agree to allow us to pass on to persons we deem appropriate your details should you or your visitors.

Such as but not limited to

- Failure to settle your account
- Smoke in the room
- Room degradation (such as vomit, bodily wastes)
- General damage to unit property, fittings, fixtures
- All non-standard cleaning charges
- And/or any problem sufficient to result in a room being withdrawn from its availability to let.

ENFORCEMENT OF TERMS AND CONDITIONS:

Copies of these terms and conditions are available from DBJ Holiday Units and our web site.

Upon confirming your booking, you agree that your access to and use of the unit is subject to these terms and conditions.

 

 

Thank you!

Management

DBJ Holiday Units